Job Title Process Trainer Location Mumbai Malad Shifts Rotational 24 7 support setting Immediate Joiners Preferred We are looking for an experienced Process Trainer to join our team The candidate will be responsible for delivering process training to new hires and existing employees ensuring they are aligned with business requirements and quality standards Roles Responsibilities Conduct new hire training for voice chat and email processes Deliver refresher and upskilling sessions for existing employees Maintain and update training materials SOPs and knowledge base Conduct assessments calibrations and certification of agents Monitor post-training performance and provide coaching where required Work closely with operations quality teams to identify training needs Ensure training effectiveness through feedback and performance analysis Requirements Minimum 2-3 years of experience as a Process Trainer in an international BPO Excellent communication and presentation skills Strong knowledge of customer support processes metrics and KPIs Ability to manage batch training floor support and performance audits Flexible to work in rotational shifts Immediate joiners will be given preference Perks Benefits Competitive salary incentives Opportunity to work on global processes Career growth in Training Development L D Job Types Full-time Permanent Pay 400 000 00 - 650 000 00 per year Benefits Provident Fund

📌 Process Trainer (Maharashtra)
🏢 happy staffers
📍 Maharashtra