JOB DESCRIPTION OF CUSTOMER RETENSION EXECUTIVE Designation - Customer Relationship Executive Department - Operations Experience - 1-3 Year Salary Offered - Based on market standards Hike depends on previous experience and interview performance Qualification - Any Graduates Roles Responsibilities - Actively engage with customers to understand their needs preferences and challenges Build and maintain strong relationships with customers to foster loyalty and trust Proactively address customer issues and concerns to ensure satisfaction Analyse customer data and trends to identify areas for improvement and opportunities for retention Develop and implement retention strategies and initiatives to reduce churn and increase customer lifetime value Communicate with customers via various channels e g phone email in-person to address inquiries resolve issues and build relationships Prepare and present reports on customer behaviour and retention performance Communicate with customers via various channels e g phone email in-person to address inquiries resolve issues and build relationships Skills Required - Must have effective communication skills Candidate should be active listener and speaker Candidate should be empathetic in nature customer engagement and handling Valuable Knowledge of MS Office Interested Candidate - Can Connect On Call WhatsApp on 93112 08863 Job Type Full-time Pay 15 000 00 - 25 000 00 per month Work Location In person