Job Title CRM Executive Location Gurugram DLF Phase 1 Employment Type Full-Time About Karishma Tiles Stones Karishma Tiles Stones is a leading supplier manufacturer in the tiles and natural stones industry committed to delivering high-quality aesthetic and durable flooring and cladding solutions We cater to architects builders contractors retailers and end customers helping them choose pieces that transform spaces Role Overview The CRM Executive will be responsible for managing all client leads and relationships ensuring every potential and existing customer receives prompt accurate and professional service This role combines sales support communication coordination and reporting and requires someone with strong communication skills prior experience in similar industries tiles stones building materials interior decor etc and a customer centric mindset Key Responsibilities Receive qualify and follow up on all incoming leads phone email walk ins digital enquiries in a timely manner Maintain and update the CRM system with accurate client lead information status contact details follow ups etc Handle client queries concerns complaints and escalations gracefully and ensure prompt resolution Prepare regular reports daily weekly monthly on leads conversion rates outstanding orders payments and customer satisfaction Analyze patterns in enquiries feedback and complaints to help improve customer service product offerings lead generation and internal processes Assist in designing and executing customer retention efforts loyalty programs upselling cross selling of related products Collaborate with marketing for campaigns promotions and follow ups on marketing leads Required Skills Qualifications Bachelor s degree in Business Marketing Commerce or related field Proven experience 1 3 years or more in a CRM sales administration customer relations role Excellent verbal and written communication skills in English a relevant local language e g Hindi Strong interpersonal skills ability to be polite patient persuasive and professional Good organizational skills and attention to detail Ability to manage multiple leads tasks simultaneously Proficiency with CRM software for example Zoho CRM Salesforce or similar and MS Office especially Excel Basic analytical ability interpreting reports and deriving insights Problem solving mindset and comfort working under deadlines or targets Performance Metrics KPIs Number of leads responded to within set time e g within 24 hours Lead to conversion rate Time taken to resolve customer issues complaints On time order updates to clients Payment follow up efficiency reduction in outstanding payments Client satisfaction feedback scores What We Offer Competitive salary incentives based on performance Opportunity to learn about the tiles stones business end to end Growth potential within Sales Customer Relations Operations Friendly work environment with a focus on quality and customer satisfaction Job Types Full time Permanent Pay 20 000 00 - 25 000 00 per month Work Location In person