Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Infrastructure Service Management Valuable to have skills AAAP Accenture Advanced Analytics Platform Minimum 7 5 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as software detectives providing a dynamic service that identifies and solves issues within multiple components of critical business systems Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems ensuring the smooth operation of essential applications and services You will engage in proactive monitoring and maintenance contributing to the overall efficiency and reliability of the systems you support Your role will require you to stay updated on the latest technologies and methodologies to enhance service delivery and user satisfaction Roles Responsibilities - Expected to be an SME collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement - Monitor system performance and implement necessary adjustments to optimize service delivery Professional Technical Skills - Must To Have Skills Proficiency in Infrastructure Service Management - Good To Have Skills Experience with AAAP Accenture Advanced Analytics Platform - Strong understanding of incident management processes and tools - Experience with service level agreement management and reporting - Familiarity with cloud infrastructure and its management - Ability to analyze and interpret system logs to identify issues Additional Information - The candidate should have minimum 7 5 years of experience in Infrastructure Service Management - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka