About SKF SKF started its operations in India in 1923 Today SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms bearings and units seals mechatronics lubrication solutions and services Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence SKF s solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction energy efficiency and equipment longevity and reliability With a strong commitment to research-based innovation SKF India offers customized value-added solutions that integrate all its five technology platforms To know more please visit SKF Purpose Statement Together we re-imagine rotation for a better tomorrow By creating intelligent and clean solutions for people and the planet JOB DESCRIPTION Position Title Customer Service Representative Reports To Team Leader Location Pune Purpose of the role To ensure deployment of customer order handling COH processes and be the front-end contact for customer requirement delivery for achieving customer satisfaction Responsibilities Tracking all registered orders and updating the customer about the status Provide COH customer order handling support Ensure efficient and accurate handling of customer orders queries schedules based on the contract entered in the system Monitor the progress and complete execution of an order Follow-up with planning engineering production logistics and ensure on-time delivery of orders of the assigned region Report deviation of delivery to customer Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments Track the payment collection of the assigned region Order review as per contract in the system and customer claims settlement as per justification received Acknowledge orders received through order acknowledgements queries order status reports Handle quotations and provide support to sales Follow-up with various agencies such as finished product stores transport department transporters etc for on time deliveries Create and update recent customer master To handle customer complaints and collect customer voice Provide Value Added Service solution according to customer s specific requirements deep dive the root cause to provide better solution which may exceed customer s expectation Accountable for their own customer and distributor portfolio Improve customer experience using various digital automated and innovative solutions Interface with internal customers for problem-solving Lead initiatives to improve CS processes and performance Participate in team meetings and improvement projects Train and provide operational support on CS matters to team members Ensure up-to-date work process and procedure documentation for CS Key Interfaces Customers Distributors Controlling Application Engineering Factory Supply chain organization SKF Logistics Services Central Finance Area Sales Managers Direct Sales Head Business Unit Head KPI s TAT - Response to customer Order management - on time delivery Customer Complaint Handling Meet business targets and nos Deployment of tools Processes Competencies Experience in handling key critical customers accounts and business units end to end Knowledge of commercials processes supply chain import exports forecasting MIS etc Stakeholders Management Collaborative approach Problem Solving Candidate Profile Experience Minimum 5 years of strong experience in any of the areas of Customer Service Sales or Supply chain Qualification Candidates must preferably have Engineering bachelor s degree A strong process orientation with prior experience in process improvement projects and initiatives High level of proficiency with existing systems and processes Know-how of SAP Excellent verbal and written communication skills networking and influencing skills with internal and external stakeholders If interested please share your updated profile About SKF SKF has been around for more than a century and today we are one of the world s largest global suppliers of bearings and supporting solutions for rotating equipment With more than 40 000 employees in around 130 countries we are truly global Our products are found everywhere in society In fact wherever there is movement SKF s solutions might be at work This means that we are an important part of the everyday lives of people and companies around the world See more at www skf com

📌 Customer Service Representative - Focus Segment (Pune)
🏢 SKF
📍 Pune