Job Location Mohan Nagar Ghaziabad Department Outreach Job Type Full-Time Experience Required 0 to 2 Years Job Purpose The Communication Executive is responsible for handling volunteer queries complaints and service requests through various communication channels such as phone calls emails live chat or social media The main goal is to ensure high levels of customer satisfaction and loyalty by providing timely accurate and effective responses and solutions Key Responsibilities Respond promptly and professionally to incoming inquiries via telephone email or chat Listen carefully to understand the needs concerns or issues Handle complaints and resolve issues with empathy and patience Ensure each complaint is resolved within the organisation turnaround time If necessary escalate issues to relevant departments and follow up until the problem is resolved Respond to donor inquiries related to donations receipts tax certificates or sponsorship updates Guide volunteers regarding registration onboarding process and assignments Share program updates impact stories and event details with supporters when needed Maintain updated records of support requests follow-ups and closures Generate daily or weekly reports on call volumes resolved issues and feedback received Assist in CSR for awareness drives donation campaigns or community programs Call or message target audiences to share event details and encourage participation Required Skills Competencies Must be sensitive while interacting with people from vulnerable or underprivileged backgrounds Solid Communication Skills Fluency in Hindi and English required Patience to understand complex or emotional situations Ability to resolve concerns tactfully Organized and Detail-Oriented for accurate data recording and reporting Must have knowledge of MS Office Google Sheets Email and CRM tools Time Management Educational Qualification Preferred Graduate in any stream Job Type Full-time Pay 20 000 00 - 22 000 00 per month Schedule Day shift Language Hindi Preferred English Preferred Work Location In person

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