Company Profile Lennox NYSE LII Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services Our culture guides us and creates a workplace where all employees feel heard and welcomed Lennox is a global community that values each team member s contributions and offers a supportive setting for career development Come stay and grow with us Serve as the primary point of contact for customer order-related inquiries via email or CRM Create process and manage customer orders and quotations accurately in SAP ERP Manage order modifications shipping updates and ensure timely fulfillment and delivery tracking Analyze the backlog orders and fulfil the orders by cross shipping Reach out to internal stakeholders to fix the order blocks Handle returns and process credit debit notes or billing corrections as necessary Collaborate with internal teams such as Sales Logistics Finance and Customer Service to ensure seamless order processing and resolution of issues Utilize Salesforce SFDC CRM to maintain and track customer communication and order status Ensure accuracy and completeness in all transactions and documentation Proactively identify and implement process improvements in the order management workflow Build and maintain strong relationships with internal stakeholders to support customer satisfaction and operational excellence Ensure compliance with company policies procedures and audit requirements Qualifications 4 to 8 years of experience in Order Management or related roles Strong knowledge of the Order-to-Cash O2C Excellent problem-solving analytical and organizational skills

📌 Customer Order Support Ii (Tamil Nadu)
🏢 Lennox International
📍 Tamil Nadu