Job Title Front Office Staff Client Services Coordinator Dispatcher Reports To Operations Manager Office Manager Job Summary The Front Office Staff for a facility management company serves as the primary point of contact for clients receiving service requests and efficiently coordinating the deployment of relevant employees technicians maintenance staff etc to address client needs This role is crucial for ensuring timely service delivery effective communication and maintaining high client satisfaction Key Responsibilities Client Communication Service Request Management Answer incoming calls from clients regarding service requests e g maintenance repairs cleaning technical support Accurately log all service requests including client details nature of the issue urgency and location into the company s system Provide clients with initial information estimated response times and status updates on their requests Employee Dispatch Coordination Assess service requests and determine the appropriate employee or team needed e g plumber electrician cleaner Efficiently dispatch employees to client sites considering their availability skill sets and geographical location Communicate job details client instructions and necessary tools equipment to dispatched employees Manage employee schedules and appointments to optimize workflow Administrative Record Keeping Maintain comprehensive and accurate records of all service requests dispatches and resolutions Process and manage work orders ensuring all details are correctly documented Assist with invoicing or billing queries related to services rendered Manage and organize digital and physical files related to clients and services Prepare basic reports on service request volume response times and client feedback Communication Support Liaise between clients and on-site employees to resolve any issues or provide additional information Communicate effectively with vendors and suppliers for materials or specialized services when needed Address basic inquiries from employees regarding schedules or job details Qualifications Education High school diploma or equivalent required A diploma or degree in business administration customer service or a related field is a plus Experience Proven experience in a customer service dispatch call center or administrative role preferably within a service-oriented industry Skills Exceptional communication skills verbal and written with a clear and professional phone demeanor Robust organizational and multitasking abilities to manage multiple requests simultaneously Excellent problem-solving skills and the ability to think quickly under pressure Proficiency in using computer systems including CRM software dispatching software and Microsoft Office Suite Word Excel Outlook Attention to detail for accurate data entry and record-keeping Ability to work independently and as part of a team Knowledge of basic facility maintenance terminology is a plus Physical Requirements Ability to sit for extended periods while taking calls and working on a computer Job Types Full-time Permanent Fresher Pay 10 000 00 - 14 000 00 per month Work Location In person

📌 Front Office Assistant (Kerala)
🏢 Important Group
📍 Kerala