Job Summary The Customer Relationship Executive is responsible for maintaining strong customer relationships by addressing inquiries resolving issues promptly and ensuring a positive client experience The role involves regular interaction with customers to enhance satisfaction foster loyalty and support business growth Key Responsibilities Develop and maintain positive relationships with customers to ensure high satisfaction and retention Respond to customer queries via phone email or in person in a timely and professional manner Handle complaints and resolve issues efficiently while maintaining the company s reputation Collaborate with internal departments sales technical accounts to ensure seamless service delivery Maintain detailed records of customer interactions and feedback using CRM systems Conduct regular follow-ups with clients to ensure continued satisfaction Assist in onboarding new customers and guiding them through the company s offerings and processes Identify potential upselling or cross-selling opportunities and refer them to the sales team Prepare reports on customer feedback service issues and resolution status Stay updated with product knowledge service updates and company policies Key Skills Qualifications Bachelor s degree in Business Administration Marketing or a related field 1-3 years of experience in customer service relationship management or a similar role Excellent communication and interpersonal skills Problem-solving ability and conflict resolution skills Strong organizational and multitasking abilities Experience with CRM software is a plus Proficiency in MS Office Word Excel Outlook Preferred Attributes Customer-focused mindset Ability to work under pressure and meet deadlines Positive attitude and team player Job Type Full-time Pay 30 000 00 - 35 000 00 per month Advantages Paid sick time Schedule Day shift Morning shift Supplemental Pay Performance bonus Experience CRM Executive 5 years Required Customer relationship management 5 years Required Fluent English 5 years Required Work Location In person