Bangalore Karnataka India As an Sr Salesforce Business Analyst at First Advantage FA you will play a crucial role in documenting and designing business processes within our systems assessing their impact on core data and operations A key aspect of success in this position will be the ability to provide quick and accurate evaluations of business processes for Customer Care which includes channels such as email chat phone and web This role requires close collaboration with Customer Care leadership to develop and enhance Salesforce solutions incorporating AI automation and messaging capabilities The Senior Salesforce Business Analyst will also work with various internal teams including Customer Care IT GTM and others to create and implement innovative IT proof-of-concepts aimed at improving key performance indicators KPIs and return on investment ROI while facilitating business process automation The ideal candidate will have over 5 years of experience with Salesforce and a robust passion for delivering solutions that enhance efficiency and productivity across teams Familiarity with additional platforms such as Amazon Connect Einstein Bots and Salesloft is also preferred This position is fully remote but occasional travel may be required for training and team events Responsibilities Serve as a SME Resource Act as a subject matter expert in Salesforce process re-design activities providing guidance and expertise to optimize workflows Understand Salesforce Platform Configuration Leverage knowledge of Salesforce tools including Flows Process Builder Validation Rules and Lightning App Builder to collaborate with teams in designing efficient platform solutions Analyze and Document Processes Analyze document and communicate both system and business processes to ensure clarity and alignment across teams Document Requirements Specifications Create detailed documentation of functional nonfunctional and operational requirements to support solution development Develop and Validate User Stories Write user stories and perform technical reviews to validate requirements and ensure feasibility Map Workflows and Processes Document workflows and processes based on business requirements to support solution design and implementation Support Metrics Reporting Assist in the collection and reporting of metrics related to requirements and project performance Design Salesforce Solutions Contribute to the design of Salesforce solutions using best practices to drive measurable efficiencies across teams at First Advantage Engage with Stakeholders Proactively collaborate with managers and end-users to analyze project objectives and define capability requirements including UI specifications custom applications and internal Salesforce interactions Skills and qualification Salesforce Platform Proficiency Hands-on experience with Salesforce tools such as Flows Process Builder Validation Rules and Lightning App Builder Business Process Mapping Ability to map business processes flows and data models using tools such as Visio Lucidchart or Miro Security Configuration Knowledge Experience managing Salesforce security settings for internal and external users including profiles roles and sharing settings Analytical Skills Strong analytical skills with proficiency in tools such as Excel Power BI Tableau or similar platforms to derive insights and support decision-making Communication Skills Excellent communication skills with the ability to present findings and insights to both technical and non-technical audiences in a clear and engaging manner Self-Starter A self-starter with a continuous improvement mindset demonstrating initiative and the ability to drive projects forward in a cross-functional environment Adaptability Ability to thrive in a fast-paced dynamic environment adjusting to changing priorities while maintaining high-quality standards Salesforce Ecosystem Exposure Experience with Salesforce Service Cloud Experience Cloud or integrations with platforms like AWS is a plus Knowledge Management Integration Familiarity with integrating or managing knowledge base content within Salesforce e g Salesforce Knowledge Experience Cloud to support user enablement and automation Education and Experience Education Bachelor s degree in Business Administration Computer Science Information Technology or a related field A Master s degree is a plus Experience 5 years of relevant experience in business analysis process design or operations with hands-on experience as a Business Analyst Project Manager Salesforce Consultant and or Salesforce Administrator required Experience should include mapping business processes and data models using tools such as Visio Lucidchart or Miro and managing Salesforce security settings profiles roles sharing rules Certifications Salesforce-Certified Administrator and or Salesforce-Certified Business Analyst preferred Additional certifications in project management business analysis or related platforms e g PandaDoc Salesloft ZoomInfo are advantageous Work Location Mumbai Bangalore Joining time needed 3 weeks Perks and Benefits Health WellnessDental InsuranceVision InsuranceHealth InsuranceLife Insurance Paid Time OffPTO Vacation PolicyPaid Holidays Financial Benefits401K Retirement PlanTuition ReimbursementEmployee Stock Purchase Plan Office PerksWork From Home Policy

📌 Sr. Salesforce Business Analyst - First Advantage (mumbai And Bangalore) (Karnataka)
🏢 First Advantage
📍 Karnataka