Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally Through ourdeep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teamsimplementdata technology and AItocreate tomorrow today Get to know us atgenpact comand onLinkedIn X YouTube andFacebook Inviting applications for the role of Assistant Vice President- Data Analytics - Managed Services Lead for Production Support Role Overview We are looking for an experienced Managed Services Lead with extensive experience in managing data and analytics platforms both on premises and in the cloud The ideal candidate will have strong hands-on knowledge in at least two of the major cloud platforms AWS Azure GCP and a proven track record in designing and managing 24x7 production support services Key Responsibilities Manage and oversee data and analytics platforms across on-premises and cloud environments Ensure 24x7 production support including incident management enhancements deployments user requests and testing Design and implement robust support processes and procedures Drive continuous improvement through automation to enhance efficiency and team throughput Collaborate with stakeholders to understand business requirements and translate them into technical solutions Lead and mentor a team of Leads support engineers and analysts Monitor system performance and ensure high availability and reliability Develop and maintain documentation for support processes and procedures Qualifications we seek in you Minimum Qualifications Extensive experience in managing data and analytics platforms Strong hands-on knowledge in at least two of the following cloud platforms AWS Azure GCP Proven experience in designing and managing 24x7 production support services Strong incident management enhancement deployment user request and testing skills Experience in driving improvements through automation Excellent communication and interpersonal skills Strong leadership and team management abilities Ability to work in a fast-paced dynamic environment Preferred Qualifications Certifications in cloud platforms e g AWS Certified Solutions Architect Microsoft Certified Azure Solutions Architect Expert Google Cloud Professional Data Engineer Experience with ITIL or other service management frameworks Familiarity with data governance and security best practices Knowledge of machine learning and AI Gen AI technologies Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a energetic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobAssistant Vice President Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJul 24 2025 4 33 19 AM Unposting DateOngoing Master Skills ListDigital Job CategoryFull Time

📌 Assistant Vice President, Managed Services Production Support Lead (Haryana)
🏢 Genpact
📍 Haryana