Job Title Service Head - Home Appliances Location New Raipur Department After-Sales Service Customer Support Industry Consumer Electronics Home Appliances Experience Required 10-15 years in Service Operations at least 3-5 years in a leadership role Job Summary We are seeking an experienced and strategic Service Head to lead our after-sales service and customer support operations for our home appliance product lines including Televisions Fans and Air Coolers etc The ideal candidate will be responsible for ensuring high levels of customer satisfaction driving service revenue and building a responsive and efficient service network across regions Key Responsibilities Service Strategy Operations Develop and implement the overall service strategy KPIs and operational plans in alignment with business objectives Establish and monitor SLA compliance TAT first-time resolution rates and customer satisfaction metrics Oversee the setup and optimization of service centers authorized service partners and field service networks Customer Experience Quality Lead the customer support function including inbound queries complaint resolution installations repairs and AMC management Ensure a delightful post-sale experience through prompt professional and technically sound service Work closely with the QA and product teams to address recurring issues and drive product improvement Team Partner Management Lead train and motivate the national service team including regional managers service engineers and call centre staff Manage relationships with authorized service partners ensuring capability coverage and compliance with service standards Spare Parts Logistics Oversee the spare parts supply chain inventory control and availability across regions Coordinate with the supply chain team for fast-moving parts forecasting and reverse logistics Technology Process Optimization Implement CRM ticketing systems and mobile field service tools to digitize service operations Identify and deploy automation or AI-based tools to improve efficiency and reduce operational costs Regulatory Warranty Management Ensure compliance with local warranty regulations maintain documentation and handle escalated legal or consumer forum cases if required Design and manage warranty and extended warranty programs Qualifications Skills Bachelor s degree in Engineering Electronics Electrical preferred MBA is a plus Minimum 10 years of relevant experience in after-sales service Strong leadership and team-building capabilities Experience in managing multi-channel service operations in-house outsourced franchise Sound knowledge of CRM systems service automation and customer satisfaction metrics Excellent problem-solving communication and negotiation skills Willingness to travel across regions to monitor service centers and partners KPIs Success Metrics Customer Satisfaction Score CSAT NPS Service TAT Turnaround Time First-Time Fix Rate Cost per Service Call Spare Parts Availability Interested candidate can share there CVs on - (phone hidden) Mail ID - hr arhamtechnologies co in Job Type Full time Pay 20 000 00 - 35 000 00 per month Ability to commute relocate Raipur Chhattisgarh Reliably commute or planning to relocate before starting work Required Experience total work 3 years Preferred

📌 Service Head (Chhattisgarh)
🏢 Arham Technologies Pvt.ltd
📍 Chhattisgarh