Shift timings UK Shift Skills ITSM ITOM ITAM HRSD Mandatory skills required ITSM ITAM ITOM 8 years of hands-on experience with ServiceNow including architecture design and development Proven experience in ITSM ITAM ITOM Discovery Service Mapping HRSD Facilities Management Portals Workspaces and Complex Integrations Technical Skills Proficiency in JavaScript Glide API Flow Designer Integration Hub and MID Server setup configurations Deep understanding of CMDB architecture CSDM framework and related processes Experience with ServiceNow Automated Test Framework ATF and Performance Analytics is a plus Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework Soft Skills Excellent communication presentation and documentation skills Ability to work collaboratively within agile teams Strong problem-solving skills and attention to detail Certifications Valuable to Have ServiceNow Certified System Administrator CSA Certified Implementation Specialist CIS in ITSM ITOM HRSD Certified Technical Architect CTA Agile or Scrum certifications e g Certified ScrumMaster ITIL