Job Information Date Opened 08 15 2025 Job Type Full time Industry Internet Work Experience 0-1 year City Mohali State Province Punjab Country India Zip Postal Code 140306 Job Title Customer Success Trainee Location Mohali India Summary Seeking a Customer Success Executive - Trainee to ensure positive customer experiences build loyalty and foster long-term relationships Your Roles and Responsibilities Manage relationships with International mostly UK-based clients to ensure successful onboarding product adoption retention and satisfaction Guide and support customers in becoming strong advocates for our products through regular communication and consultation Understand customer business objectives and help them achieve success using our SaaS solutions Proactively identify common issues and resolve them swiftly and professionally Act as the voice of the customer internally and coordinate with support product and engineering teams Identify and develop opportunities for up-selling or expanding product usage Respond to customer queries via email phone and video calls with clarity and confidence Qualifications Excellent verbal and written English communication skills ability to engage confidently with international UK clients Clear understanding or robust interest in Customer Success SaaS products or Tech-based solutions A techno-commercial mindset with the ability to understand customer needs and product workflows A degree in engineering business or communication is preferred Strong interpersonal skills with the ability to work both independently and collaboratively Willingness to work in different time zones including occasional weekends or off-hours as per business needs Compensation Competitive salary based on qualifications and experience