Before you apply to a job select your language preference from the options available at the top right of this page Explore your next prospect at a Fortune Global 500 organization Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day We know what it takes to lead UPS into tomorrow people with a unique combination of skill passion If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level Job Summary This position provides customer service to internal and external customers He She enters data for order processing document scanning shipment routing etc This position problem solves and maintains ongoing professional relationships with customers Responsibilities Processes workforce management software exceptions Completes and provides various reports and provides analysis as needed Administers discretionary vacation and compensation day requests Completes special projects and deployments conducts research and analysis e g daily weekly and monthly reports and performs process analysis and innovation Qualifications High school diploma GED or International equivalent Strong written and verbal communication skills Multi-tasking abilities Working knowledge of Microsoft Word Excel Access and Outlook Willing to work flexible hours and overtime on occasion Employee Type Permanent UPS is committed to providing a workplace free of discrimination harassment and retaliation