JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally - Key Account Manager Role comprises of KAM Sr FM Sr PM - Person needs to manage these 3 profiles Position Overview The Key Account Manager in Facilities Management is responsible for managing and developing strategic client relationships within JLL s facilities management portfolio This role focuses on ensuring exceptional service delivery driving client satisfaction and identifying growth opportunities within assigned key accounts This position oversees the comprehensive management of an organization s physical infrastructure ensuring optimal functionality safety and efficiency of buildings and facilities This strategic role combines operational expertise with leadership responsibilities to maintain and enhance the workplace environment while supporting business objectives Key Responsibilities Develop and implement property management strategies aligned with client objectives Oversee property operations including maintenance security and vendor management Prepare and manage annual operating budgets and capital expenditure plans Conduct regular property inspections and implement preventative maintenance programs Ensure compliance with building codes regulations and safety standards Coordinate projects and property renovations Prepare detailed property performance reports for clients and senior management Implement sustainability initiatives to improve energy efficiency and reduce operating costs Respond to emergency situations and develop contingency plans Detailed Responsibilities Property Facilities Operations Management Develop comprehensive property management plans with clear objectives strategies and performance metrics Daily oversight includes coordinating maintenance activities managing vendor relationships and supervising facilities staff The role involves ensuring compliance with health safety and environmental regulations while maintaining high standards for building systems including HVAC electrical plumbing and security systems Conducting daily site rounds to ensure proper maintenance of all structures building facilities and services are carried out Conduct weekly property inspections to identify maintenance issues and ensure compliance with quality standards Managing entire soft services including the cleanliness and hygiene of all areas of office floors common areas restrooms cafeteria meeting rooms etc Managing and maintaining high standards for various soft services including housekeeping cleaning waste management pest control reception management canteen operations event management parking etc Oversee all maintenance activities including preventive maintenance programs and emergency repairs Manage security protocols and systems to ensure tenant and property safety Coordinate janitorial services and maintain cleanliness standards throughout common areas Implement seasonal maintenance procedures Monsoon preparedness etc Ensure all building systems mechanical electrical plumbing fire life safety operate efficiently Maintain accurate property records including drawings warranties permits and certificates To establish engineering operational procedures roll out the same for site staff To establish contacts with local authorities for facility related issues and for all statutory related compliance at all times To review the maintenance service practices of M E contractors to deliver quality work practices as per SLA To plan ensure smooth operations of all mechanical electrical plumbing civil works pertaining to the facility Ensure all technology tools at the site are working fine Support introduction of new tools and ensure the team is trained to use the new tools Periodically inspection of logbooks history card checklist escalation charts PPM schedules etc for a better management of engineering systems To ensure an up-time of 100 and set up the practices to deliver seamless service To ensure all statutory documents licenses are updated like Fire Lift DG form Pollution Control Etc related to M E operations To implement energy management program to reduce the cost on utilities To plan implement adhere to 52 weeks annual M E maintenance schedule Coordinate with FM business OEM for fixing the dates for the shutdown To participate during emergency evacuation procedure and manage health safety issues All EHS policies and protocols to be given top priority Follow No Safety No Work Financial Management To ensure proper planning managing of the CAPEX OPEX budgets for engineering operational expenses Monitor and analyse monthly financial performance against budgets Review and approve all property-related invoices within established authority limits Prepare variance reports with detailed explanations for financial deviations Identify cost-saving opportunities without compromising service quality To ensure proper planning of critical spares for all installations as per manufacturer recommendation and inventory control Ensure all critical systems in the building to have AMCs in place To coordinate with JLL finance on monthly accruals update invoice processing Keep a close track of utility bills and take steps to reduce energy water consumption YoY Manage account profitability through effective cost control budget management and pricing strategies Monitor financial performance against targets and implement corrective actions when necessary Support the development of annual budgets and long-term financial planning for assigned accounts Preparation of cost sheet raising POs and Invoicing Tracking AR AP Ensuring timely vendor payments undefined Relationship Management with Agencies Stakeholders Develop and maintain strong relationships with Agency SPOCs at all levels Respond to Agencies requests within JLL s established service level agreements Issue timely and clear communications to agencies regarding building operations Vendor Management Select qualified service providers through competitive bidding processes Negotiate service contracts to optimize quality and cost-effectiveness Conduct quarterly vendor performance reviews if needed Ensure compliance with JLL s vendor management protocols and ethical guidelines Process vendor payments according to contract terms undefined Client Relationship Management Serve as the primary point of contact for assigned key accounts building and maintaining strong strategic partnerships with senior client stakeholders Develop deep understanding of client business objectives operational requirements and facilities management needs Conduct regular business reviews and strategic planning sessions to align service delivery with client goals Service Delivery Excellence Oversee the delivery of integrated facilities management services including maintenance cleaning security catering and workplace services Ensure service level agreements are consistently met or exceeded while maintaining cost effectiveness Collaborate with operational teams to resolve issues quickly and implement continuous improvement initiatives Business Development Identify and pursue expansion opportunities within existing accounts including additional services new locations or enhanced service levels Prepare and present proposals for service enhancements or contract renewals Work closely with business development teams to support new opportunity identification and pursuit activities Sustainability Initiatives Implement energy-efficiency measures to reduce property consumption Execute waste reduction and recycling programs Support JLL s corporate sustainability objectives at the property level Communicate sustainability achievements to JLL clients stakeholders Compliance Risk Management Ensure property compliance with local state regulations Maintain all necessary permits and certificates of occupancy Coordinate required inspections of life safety systems elevators and other regulated equipment Implement risk management protocols to minimize liability Maintain proper insurance coverage for property operations in alignment with client Document and address all incidents according to established procedures Ensure compliance with JLL s corporate policies and procedures Team Leadership Manage onsite JLL Supervise on-site FM team including assistant managers and executives soft and tech Provide clear direction and performance expectations to team members Conduct regular performance reviews and develop improvement plans when needed Identify training opportunities to enhance team capabilities Foster a collaborative and service-oriented culture Ensure proper staffing levels to meet property facility needs Business Development Identify and pursue expansion opportunities within existing accounts including additional services new locations or enhanced service levels Prepare and present proposals for service enhancements or contract renewals Work closely with business development teams to support current opportunity identification and pursuit activities Required Qualifications Business Development Identify and pursue expansion opportunities within existing accounts including additional services current locations or enhanced service levels Prepare and present proposals for service enhancements or contract renewals Work closely with business development teams to support new opportunity identification and pursuit activities Proven track record managing at least 200 000 square feet of commercial space Strong financial acumen with budget responsibility of the entire property Excellent communication and client relationship skills Knowledge of building automation systems and energy management technology Experience with capital improvement project management Experience of managing FM services of independent standalone building Skills Competencies Leadership and team management Financial management and budgeting Contract negotiation and vendor management Client Relationship Customer centric approach Project management People Management Problem-solving and decision-making skills Adaptability and flexibility Essential Skills Excellent communication and presentation skills with ability to engage effectively with Leadership and senior stakeholders Strong analytical and problem-solving capabilities with experience in financial analysis and budget management Proven track record of managing complex client relationships and driving customer satisfaction If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together