About Chubb Chubb is a world leader in insurance With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients The company is defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally Parent company Chubb Limited is listed on the New York Stock Exchange NYSE CB and is a component of the S P 500 index Chubb employs approximately 40 000 people worldwide Additional information can be found at www chubb com About Chubb India At Chubb India we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics We are proud to share that we have been officially certified as a Great Place to Work for the third consecutive year a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive innovate and grow With a team of over 2500 talented professionals we encourage a start-up mindset that promotes collaboration diverse perspectives and a solution-driven attitude We are dedicated to building expertise in engineering analytics and automation empowering our teams to excel in a dynamic digital landscape We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry Together we will work to shape the future through innovation and continuous learning Position Details Job Title IT Operations Change Manager Function Department Technology Location Hyderabad - Work From Office Employment Type Full-time Reports To SureshBabu Talasila Role Overview Responsibilities This position is responsible for providing management oversight and coordination of IT operational activities for Chubb s Infrastructure as it relates to Change Management Specifically the Change Manager will have accountability for managing Requests that will either be a Change Ticket or will become one within the Technology Operating Center The candidate in this role will be accountable for Leading and guiding team members Responsible for the quality and integrity of the process Ensure quality of the ticket task Ensure disciplines processes are followed throughout the organization Coordinates efforts of all Change Analysts including suppliers and external teams to ensure ticket accuracy management technical approver sign-off and ultimately will review sign-off for the Change Advisory Board CAB In addition to the above the Change Manager will be working closely various Infrastructure Managers Leaders within North America and EMEA in ensuring the Policies and Procedures are being followed The Change Manager will be responsible for running our weekly CAB Change Meeting The Change Manager will produce daily reports identifying outstanding change tickets produce weekly reports for upcoming changes monthly reports on statistics of how we achieved our goals objectives SLAs as it relates to Change Management Very familiar with the Service Now Ticketing Tool Further responsibilities include providing expertise in technology support and analysis from a change perspective as it relates to day-to-day business functions project coordination for infrastructure deployments vendor partner activities communication development for operational related activities and driving resolution to infrastructure related issues impacting the end user community The Change Manager will need to dig down into the different changes and work with the appropriate subject matter experts SMEs to identify any conflicts with the task change This role requires being proficient with the Service Now ITSM tool The following are additional key responsibilities Within each of these functions the candidate will work closely with North America Infrastructure Managers in accordance with the associated governance processes Technology Support Is a member of the Incident Problem Change IPC Management Team within the Technology Operating Center Familiar with various technology platforms including Mainframe Open Systems Storage Windows and Linux Familiar with architecture of On-Prem as well Cloud Infrastructure processing Helping coordinate various groups to eliminate systemic problems and avoid repeat occurrences Interaction with appropriate vendor partners ensuring that true Root Causes are identified and remediated Compliance Accountable for adhering to compliance and audit related needs This is a Key component for Audit and Compliance Service Excellence Accountability for ensuring IT service delivery restoration in a timely manner Participant in explicit concise communication and providing management with necessary updates in a timely manner Evaluates service reports and proactively identifies and pursues required corrective actions in problem areas IT Partnership Leverages the broader IT organization to communicate and deliver business value Facilitates business discussions that position IT to meet the on-going needs of business partners Developing and Implementing Change Management Strategies Creating comprehensive plans for large scale implementations Identifying process improvements Change Resistance Management Identifying and addressing potential resistance to change Ensuring that Stakeholders are engaged and concerns are addressed Knowledge Management Documentation of best practices tools and methodologies to support ongoing change management efforts