Req ID 106551 Department Procurement - Asia incl Group Capability Centre Division Enterprise Finance Location Bengaluru About Us At ANZ we re shaping a world where people and communities thrive driven by a common goal to improve the financial wellbeing and sustainability of our millions of customers About the Role This role will lead and execute the continuous improvement agenda across the Third-Party Risk Management TPRM lifecycle ensuring that tools processes and stakeholder experiences are continuously refined to meet evolving regulatory expectations business needs and operational excellence standards Banking is changing and we re changing with it giving our people great opportunities to try new things learn and grow Whatever your role at ANZ you ll be building your future while helping to build ours Role Location Bengaluru Role Type Permanent What will your day look like Lead end-to-end incident investigation and triage processes Ensure comprehensive documentation timely resolution and proactive stakeholder communication to mitigate risk and prevent recurrence Gather define and refine enhancement requirements for TPRM tools and platforms Develop robust acceptance criteria and secure cross-functional stakeholder endorsement including Risk Theme Owners and SNOW Support Support structured change and release activities in alignment with the Group Services ServiceNow Product Area GSSNPA Ensure seamless coordination with platform support teams to maintain system integrity and compliance Coordinate and execute testing across System Testing ST User Acceptance Testing UAT and Business Verification Testing BVT Drive structured validation of TPRMHub upgrades and enhancements to ensure readiness and reliability Facilitate sprint planning backlog grooming and prioritisation sessions Optimise delivery outcomes by aligning CI initiatives with strategic priorities and stakeholder feedback Provide monthly reporting on implemented changes across the TPRMHub Highlight impacts progress and key insights to inform governance and future planning Serve as the team s key point of contact and SME for end-to-end TPRM tool configuration Champion consistency best practice adoption and continuous learning across the team and broader stakeholder network and Third-Party Risk Management function What will you bring To grow and be successful in this role you will ideally bring the following Deep understanding of Third-Party Risk Management TPRM frameworks including regulatory expectations risk themes and lifecycle processes within financial services Proven experience in continuous improvement or process optimisation ideally within risk procurement or compliance functions Hands-on experience with enterprise platforms such as ServiceNow particularly in configuration change release management and testing cycles ST UAT BVT Strong working knowledge of Agile delivery methodologies including backlog management sprint planning and stakeholder prioritisation Demonstrated ability to manage cross-functional stakeholder relationships including risk owners platform teams and governance forums Positive to have knowledge skills and experiences Experience working within financial services or regulated industries with exposure to compliance audit or operational risk functions Familiarity with service management practices particularly in incident change and release management contexts Knowledge of data analytics or reporting tools e g Power BI Tableau to enhance insights and decision-making Exposure to human-centred design or user experience UX principles especially in the context of tool and process improvement Understanding of organisational change management practices including stakeholder readiness communications and adoption strategies You re not expected to have 100 of these skills At ANZ a growth mindset is at the heart of our culture so if you have most of these things in your toolbox we d love to hear from you So why join us ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets With more than 7 500 people our Bengaluru team is the bank s largest technology data and operations centre outside Australia In operation for over 33 years the centre is critical in delivering the bank s strategy and making an impact for our millions of customers around the world Our Bengaluru team not only drives the transformation initiatives of the bank it also drives a culture that makes ANZ a great place to be We re proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong We know our people need different things to be great in their role so we offer a range of flexible working options including hybrid work where the role allows it Our people also enjoy a range of benefits including access to health and wellbeing services We want to continue building a diverse workplace and welcome applications from everyone Please talk to us about any adjustments you may require to our recruitment process or the role itself If you are a candidate with a disability or access requirements let us know how we can provide you with additional support You can apply for this role by visiting ANZ Careers and searching for reference number 106551 Job Posting End Date 28 11 2025 11 59pm Melbourne Australia