Deputy Manager - Process Training - P C General Insurance - 4 Years - Pune Shift- 4 AM or 6 AM start An exciting opportunity for a Process Trainer with strong GI P C insurance background and hands-on experience in driving end-to-end process training stakeholder management and team leadership in a customer service setup Location Pune Australia New Zealand Shift - 4 or 6 AM start Your Future Employer A leading global organisation known for delivering exceptional customer experience solutions across diverse industries Responsibilities Leading end-to-end process training including new hire training upskilling initiatives assessments and certification Managing trainers and ground-level staff while driving OJTs call simulations knowledge retention and BAU training practices Collaborating with operations quality WFM and facility teams to ensure smooth training logistics and process accuracy Driving TNI TNA activities recommending process improvements and launching efficiency projects with cross-functional stakeholders Analysing training metrics business impact and data to enhance revenue improve performance and maintain compliance documentation Requirements Graduate Postgraduate with 4-5 years of experience in process training for customer service contact centres Solid knowledge of GI or P C insurance understanding of BFSI is an added advantage Excellent communication facilitation skills analytical ability and stakeholder management experience Experience managing teams across multiple locations and shifts Australia New Zealand shift timings Ability to create SOPs drive behavioural training programs and maintain training hygiene and compliance What s in it for you A leadership role with global exposure opportunity to drive impactful training initiatives and the chance to contribute to process excellence and team development Reach Us If you feel this opportunity is well aligned with your career progression plans please feel free to reach me with your updated profile at vanika arora crescendogroup in for a confidential discussion on the role Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience Crescendo Global does not discriminate on the basis of race religion color origin gender sexual orientation age marital status veteran status or disability status Note We receive a lot of applications daily so it becomes difficult for us to get back to each candidate Please assume that your profile has not been shortlisted if you don t hear back from us within 1 week Your patience is highly appreciated Scammers can misuse Crescendo Global s name for fake job offers We never ask for money purchases or system upgrades Verify all opportunities on our website and report fraud immediately Stay alert Keywords process training GI insurance P C insurance customer service training TNI TNA team handling call simulations trainer management process improvement stakeholder management Pune jobs

📌 Deputy Manager - Process Training - P&c / General Insurance - 4+ Years - Pune (shift- 4 Am Or 6 Am Start)
🏢 Crescendo Global
📍 Pune