Responsible for reviewing accounts and orders to provide balance order status reasons for payment declines capturing complaints based on the Issuer in a friendly and empathetic tone when necessary Exp 1 years Location Mysore mangaloreWork mode Work from officeInbound calling Voice processShits Ready to work in night shifts rotational shiftsKey skills required - Proficient English speaking and writing skills - Ability to handle complex issues - Active listening e g recognizing and addressing Customer objectives and needs probing for information minimizing repetition reflective listening etc - Verbal clarity e g grammar idioms pacing accent etc - Call control e g call direction transitioning etc - Multi-tasking e g simultaneous screen navigation talk type anticipating upcoming screen data elements for next item in conversation etc Experience with PC concepts and usageExperience with Internet and browser concepts and usageTyping-by-touch skillsOther Attributes - Customer service skills based on interviews and Role Play evaluations - Able to learn and comprehend fluently in English- Experience with PC learning and self-directed training in English- Review of Agent background check criminal relevance usage etc - Answer inbound calls from Card members and set up action cases on calls - Please confirm Inbound agent skill level is reflected in the proposed pricing ref updazz com

📌 Executive - Customer Support - Voice Process (1-3 Yrs) Karnataka/mangalore (after-sales/customer Service)
🏢 Semperfi Solutions
📍 Mangalore