These are routine, operational tasks executed with established procedures:
a. Directly interact with end users experiencing problems with or opening tickets regarding
Zscaler a Research, triage issues from users, investigate sometimes ambiguous user descriptions of Zscaler issues
Be customer focused, friendly and knowledgeable
User & Role Management
- Add/remove admin accounts
- Assign predefined roles and permissions
- Disable accounts or reset login credentials
Policy Configuration (Basic)
- Apply standard URL filtering rules
- Enforce bandwidth control policies
- Enable/disable predefined firewall rules
Monitoring & Alerts
- Monitor dashboards for traffic and alerts
- Escalate suspicious activity to L2
- Run routine reports for complianceService Configuration (Basic)
- Deploy and verify Zscaler Client Connector on endpoints
- Validate ZIA/ZPA connectivity for users
3.2. Assist a. Support the security engineering team in leading Zscaler related tasks and developing processes as requested. b. Support creaon of design documents for current projects or for any changes in the architecture of the existing projects