Role Overview

The Zonal Manager will be responsible for managing a cluster of stores within an assigned geography, ensuring operational excellence, people development, customer satisfaction, and achievement of business targets.

The role requires a hands-on leader who can coach teams, drive accountability, solve operational challenges, and ensure stores consistently deliver strong business performance and customer experience.

Key Responsibilities

1.

Operations

Management

- Oversee day-to-day operations of all assigned stores.

- Ensure strict adherence to SOPs, operational processes, hygiene, food safety, and brand standards.

- Conduct regular store visits and operational reviews.

- Monitor and improve store audit scores and compliance standards.

- Ensure smooth opening, closing, staffing, and shift operations across stores.

2. Business &
- Revenue Performance

- Drive sales growth and profitability across the assigned cluster.

- Monitor key business KPIs including sales, productivity, average bill value, conversion, wastage, customer complaints, and store profitability.

- Identify business gaps and execute action plans to improve performance.

- Support and execute local store marketing initiatives.

3.

People

Leadership &

- Team Development

- Lead, mentor, and develop Store Managers and store teams.

- Build a strong performance-driven and customer-focused culture.

- Ensure manpower planning, roster management, and attrition control.

- Conduct regular performance reviews, coaching sessions, and training.

- Identify high-potential team members and build succession pipelines.

4.

Customer

Experience





- Ensure exceptional customer experience standards across all stores.

- Monitor customer feedback and implement corrective actions promptly.

- Drive consistency in product quality, speed of service, and hospitality.

5. Compliance &
- Audit

- Ensure compliance with company policies, FSSAI guidelines, and statutory requirements.

- Conduct regular operational, hygiene, and safety audits.

- Ensure proper inventory management and control mechanisms.

6. Cross-Functional Coordination

- Work closely with HR, Supply Chain, Finance, Training, and Marketing teams.

- Ensure timely reporting, MIS submissions, and issue escalations.

- Support new store launches, stabilisation, and operational expansion initiatives.

Desired Candidate Profile

- Strong leadership and people management skills

- High ownership and execution-oriented mindset

- Strong understanding of business and store economics

- Excellent problem-solving and decision-making abilities

- Ability to thrive in a fast-paced and high-growth environment

- Hands-on approach with strong field presence

Qualifications &
- Experience

- Graduate / Postgraduate in Hotel Management, Business Administration, or related field

- 3–6 years of experience in QSR / Retail / F&B; operations

- Experience managing multiple stores or clusters preferred

- Prior experience leading Store Managers / Area Managers is an advantage

Why Join abCoffee?

- Opportunity to build and scale a category-defining consumer brand

- Quick-growth and high-ownership environment

- Career progression opportunities in operations leadership

- Work closely with senior leadership and expansion teams

📌 Zonal Manager (Mumbai)
🏢 Brewbay Innovations
📍 Mumbai