--5+ years of experience in workforce management, with a focus on capacity planning and advanced scheduling
--Advanced proficiency in Excel and statistical analysis tools
--Experience with WFM software (e.g., Aspect, Verint, Genesys)
--Strong analytical and problem-solving skills
--Excellent communication skills and ability to present complex information clearly
2)--> Workforce Management Lead || WFM Team Lead
Min 2+yrs experience into WFM Team Lead Level on papers
Graduation Mandatory upto 15LPA
--> Immediate joiners preferred
Job Requirements: -
- 5+ years of experience in workforce management, with at least 2 years in a leadership role
- Advanced proficiency in WFM software and analytics tools
- Robust understanding of contact center operations and workforce management principles
- Excellent leadership, communication, and interpersonal skills
- Proven track record of implementing successful WFM strategies and process improvements
Interested and Eligible candidates Contact (phone hidden)-Suma HR