Customer Service Executive – Affirm (Banking Process)
Domain: Banking
Location: Malad, Mumbai
Shift: US Shift
Process Type: Inbound Customer Support

Job Summary

We are hiring Customer Service Executives for the Affirm Banking Process. The role involves handling inbound customer interactions, assisting customers with banking-related queries, providing accurate information, and ensuring a high-quality customer experience.

Key Responsibilities

- Handle inbound customer calls professionally and efficiently.
- Assist customers with banking-related inquiries, account information, payments, and service requests.
- Resolve customer concerns while maintaining service quality standards.
- Accurately document customer interactions and update records in the system.
- Ensure compliance with process guidelines and company policies.
- Deliver excellent customer service and enhance customer satisfaction.

Eligibility Criteria

- HSC/Graduate candidates can apply.
- Minimum 6 months of experience in an International BPO is mandatory.
- Excellent communication skills in English.
- Comfortable working in US shifts.
- Good customer handling and problem-solving skills.




- Basic computer knowledge and ability to work in a quick-paced environment.

Salary Structure

6–11 Months International BPO Experience

- In-Hand Salary: ₹25,000 per month
- Monthly CTC: ₹27,000

12–17 Months International BPO Experience

- In-Hand Salary: ₹27,000 per month
- Monthly CTC: ₹30,000

18+ Months International BPO Experience

- In-Hand Salary: ₹29,000 per month
- Monthly CTC: ₹31,000

Highest Experience Band

- In-Hand Salary: ₹35,000 per month
- Monthly CTC: ₹38,000

Why Join?

- Stable career opportunity in the Banking domain.
- Competitive salary based on experience.
- Growth opportunities within a leading international BPO.
- Professional and supportive work environment.

Interested candidates with relevant International BPO experience and excellent communication skills are encouraged to apply.

SEND YOUR CV TO [email protected]

Pay: ₹25,000.00 - ₹38,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 International Customer Support Associate
📍 India