Location: Hyderabad, India

We are seeking a technical account manager who can handle business and tech side of the client while being the single point of contact. In this position, you will be working with a team of highly accomplished tech geeks who are very passionate about solving real-world problems through technology. The ideal candidate has the drive and passion to thrive in a startup environment.

Responsibilities

- Manage clients who are using Zippr’s enterprise business solutions

- Manage technology integrations and client – facing products (APIs, ’Zippr Business Console’ A tradezone management tool for QSRs)

- Understand client needs and communicating the same to internal tech and product teams

- Creation and implementation of recent revenue models and understand the impact of such changes on the company’s top and bottom lines

- Produce technical SOPs/PRDs and other documentation





- Work with the sales and management teams on upselling of Zippr products to current clients

Experience/Skills

- Bachelors/Masters’ degree in computer science or a related field

- 1-3 years of experience in managing technical support or technical account management

- Self motivated, autonomous and the ability to learn dynamically

- Strong communication, writing and presentation skills

- Ability to nurture an account from sign up to going live and beyond

- Prepare documentation/Paperwork, oversee API development and Integration, overseeing daily performance and providing support

Preferred Candidates

- Technical background or experience in a similar field

- Hands on experience working in a tech company’s product team

- Ability to set up APIs in Postman

- Experience in server -side scaling and load handling planning

📌 Technical & Business Account Manager (India)
🏢 Zippr
📍 India