Country Region IN Requisition ID 31402 Work Model Position Type Salary Range Location INDIA - BENGALURU - HP Title ServiceNow Functional Consultant ITSM CSM HRSD ServiceNow BA Description Area s of responsibility Skills ServiceNow Functional Consultant ServiceNow BA ITSM CSM HRSD Experience 6 years Location Mumbai Pune Bangalore Noida Hyderabad Standardize Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers Experience in Delivery and consulting for Change and Release Management Process Experience to consult and plan for end-to-end ITSM CSM ITSM HRSD function cum process implementation considering various business and strategic scenarios Reengineer existing processes and design new processes to dramatically improve productivity quality and service ensuring appropriate stakeholder input and buy-in Lead functional process implementations for designed re-designed processes using ITIL based ITSM tools like ServiceNow Work closely with ServiceNow technical team to implement the desired processes using Agile approach Support process and tool implementation through appropriate documentation for processes functionalities test scripts and training material ITIL Intermediate or Expert certified is preferred Project Management trained is preferred Robust customer service orientation Passion for analysing problems designing creative solutions in the form of process design and automation driving continuous performance improvement Comfortable with and effective using MS Office applications including Visio Hands-on work experience on at least one Service Management tools like ServiceNow BMC Remedy HPSM or any other equivalent industry standard ITSM tool ServiceNow experience is must Strong oral and written communication skills with the ability to communicate technical information in non-technical language Proven people management skills for 8 - 10 people team Excellent English communication skills both written and verbal including business writing skills ServiceNow certification is preferred but not a must Ability to work with all levels of client and internal resources Mandatory Certifications ITIL V3 or V4 certifications Certified System Administrator CSA Any micro certifications ServiceNow Accreditations