Job ID485356 Posted since26-Nov-2025 OrganizationSiemens Healthineers Field of workInformation Technology CompanySiemens Healthcare Private Limited Experience levelExperienced Professional Job typeFull-time Work modeOffice Site only Employment typePermanent Location s Bangalore - Karnataka - India The Integration Lead is responsible for the overall architecture design and delivery of robust integration solutions connecting CRM such as SAP ServiceNow etc and Genesys Cloud The primary objective is to enhance customer experience improve service delivery efficiency and enable seamless data flow between the front office Genesys Cloud service management ServiceNow and back-office ERP systems SAP This role requires a combination of technical hands-on expertise and strategic leadership Key Responsibilities Strategy and design Define the integration strategy architecture and roadmap for connecting CRM system SAP ServiceNow etc other application and Genesys Cloud Technical implementation Lead the end-to-end implementation of integrations including hands-on development and configuration Stakeholder collaboration Partner with business stakeholders cross-functional teams and solution architects to translate business requirements into scalable and maintainable technical solutions Solution optimization Continuously monitor and optimize integration performance stability and security Problem resolution Act as the primary point of contact for resolving complex integration issues and providing technical guidance Documentation Create and maintain detailed documentation of integration designs configurations and procedures Governance Participate in platform governance change management and solution lifecycle planning to enforce best practices Required Skills and Experience Proven experience with integration platforms such as Snaplogic application integration CRM integration Proven experience with Data lake Snowflake Azure Cloud expertise Familiarity with cloud-based application deployment management and services e g AWS services like Lambda API Gateway API knowledge Experience with APIs including developing and consuming them Troubleshooting skills Ability to read logs e g SIP Wireshark and resolve application and integration issues Experience 6 - 8 years Preferred Qualifications Solid communication and interpersonal skills with the ability to translate technical concepts for non-technical audiences Proven ability to build and manage relationships with stakeholders at all levels 2-3 years of experience with Genesys Cloud CX IVR ACD digital channels Genesys Cloud certifications will be an added advantage Extensive experience designing building and leading complex enterprise integration projects Programming skills Proficiency in one or more languages such as Java Python or C Integration experience Experience with integration techniques REST-based models and event streams

📌 Integration Lead (Karnataka)
🏢 Siemens Healthineers
📍 Karnataka