1 Leadership and Team Management Supervise and Direct the Customer Relationship Executive CRE team setting daily weekly priorities Conduct Performance Reviews and Coaching to ensure high standards in communication and service upselling Schedule and Allocate CRE resources to optimize customer contact windows and campaign effectiveness Establish and Enforce KPIs for call volume quality assurance and service booking conversion rates 2 Conversion and Performance Analytics Monitor and Analyze CRE conversion metrics e g service reminder calls to scheduled appointments Identify Trends in customer attrition and campaign success data to drive retention strategies Generate High-Level Performance Reports for service management detailing CRE team output and its impact on service revenue and volume Ensure Data Integrity and maximized utility of the dealership s Customer Relationship Management CRM system 3 Customer Experience and Retention Serve as the Escalation Point for complex and unresolved customer service complaints ensuring prompt and satisfactory resolution Develop and Execute proactive customer engagement strategies e g post-service follow-up loyalty programs Drive Continuous Improvement of the dealership s Customer Satisfaction Index CSI and Net Promoter Score NPS within the service department Maintain Compliance with all internal quality standards and manufacturer guidelines for customer interaction Job Types Full-time Permanent Pay 30 000 00 - 40 000 00 per month Perks Cell phone reimbursement Health insurance Provident Fund Work Location In person

📌 Customer Relationship Manager -service (Kerala)
🏢 Coastal Star - Mercedes Benz
📍 Kerala