About Metaforms At Metaforms we re redefining how market research gets done Our AI platform empowers the world s leading research agencies to scale 10x faster while maintaining quality With AI Agents augmenting survey programming data processing and project management we help customers like Dynata Savanta and Borderless Access deliver more projects with less effort 1 000 surveys processed monthly Serving Fortune 500 companies Experiencing rapid month-over-month growth Backed by 9M in Series A funding to aggressively scale The Role We re hiring a Customer Support Executive to ensure our customers receive fast accurate and empathetic help whenever they need it As the frontline representative of Metaforms you ll troubleshoot issues answer product questions guide users through workflows and work closely with internal teams to keep our customers running smoothly If you enjoy solving problems communicating clearly and helping users succeed this role is an excellent fit What You ll Do Respond to customer queries across chat email and support channels with clarity and speed Troubleshoot user-reported issues and guide customers through step-by-step resolutions Provide product walkthroughs and support users in adopting new features Create and maintain customer-facing help articles FAQs and internal knowledge base documentation Work closely with Product Engineering teams to escalate bugs and track fixes Identify recurring issues analyze patterns and share insights to improve the product Support high-touch workflows such as deployments data checks or critical customer operations Maintain a high standard of responsiveness professionalism and empathy during all customer interactions What We re Looking For Core Skills Strong analytical and problem-solving abilities Excellent verbal and written communication able to simplify complex topics Ability to troubleshoot technical issues and understand product workflows High ownership mindset with a customer-first mentality Comfortable working cross-functionally with engineering sales and product teams Experience in a support product or technical role is a strong plus Bonus Points Experience supporting SaaS or AI-driven platforms Exposure to enterprise customers or high-touch support environments Ability to write clear documentation or user guides Technical literacy able to understand APIs error logs or product interactions at a basic level Why Join Metaforms Join a fast-growing Series A startup redefining how research agencies operate with AI You ll Work closely with an experienced product and engineering team Influence how customers experience our platform end-to-end Build processes systems and playbooks from the ground up Thrive in a high-ownership zero-bureaucracy culture focused on speed and customer outcomes Grow your career across customer support product or operations based on your strengths Perks Full family health insurance 1 000 USD annual reimbursement for skill development Dedicated mentor coach support Free lunch dinner at the office Monthly food snacks allowance

📌 Customer Support Executive (Karnataka)
🏢 Metaforms
📍 Karnataka