Key Responsibilities Assist in onboarding new customers by guiding them through product setup and best practices Provide timely responses to customer queries via email chat and calls Monitor customer usage and flag risks or opportunities for engagement Support the CS team with preparing product walkthroughs demos and training sessions Collaborate with Support Product and Sales teams to resolve customer issues Maintain accurate documentation customer notes and reports in CRM CS tools Help improve customer satisfaction retention and adoption metrics Required Skills Strong communication and problem-solving abilities Basic understanding of SaaS products or willingness to learn Interest in cybersecurity concepts bonus but not required Ability to multitask and handle customer queries with patience Positive analytical skills and attention to detail Education Bachelor s degree in Engineering IT Computer Science Business or related field Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Work Location In person