Customer Success Associate - MatAll Location Gurugram Type Full-time Experience 0-2 years only Females About the Role We are looking for a Customer Success Associate who can support customers coordinate with suppliers handle basic sales conversations and keep records updated This is a hands-on role where you will ensure smooth day-to-day operations and a excellent experience for our users What You ll Do Assist customers on WhatsApp calls with order status queries and issues Coordinate with suppliers on rates stock availability and order updates Follow up on pending orders and ensure timely responses Handle basic sales conversations with customers pricing product info alternatives Maintain clean records of orders suppliers and customer interactions Escalate issues to city operations or product team when needed Track daily tasks like cancellations delays and delivery updates What You Need Good communication skills Hindi basic English Comfortable using apps WhatsApp Business and basic Excel Organized and good at follow-ups Friendly attitude and willingness to help customers Ability to multitask and solve small problems quickly Why Join Us Work closely with the core team Learn operations customer success and supplier management Fast growth opportunities in a fast-growing startup Job Types Full-time Permanent Fresher Pay 12 000 00 - 18 000 00 per month Perks Paid sick time Paid time off Location Gurgram Haryana Preferred Work Location In person