MAINTENANCE TECHNICIAN Position Level Mid-level Technician Service Specialist Salary Range 22 000 - 32 000 month monthly bonus 2 000-3 000 based on customer satisfaction Experience Required 3-4 years in field service HVAC maintenance or equipment service Reports To Operations Manager Senior Installation Technician Key Responsibilities 1 Monthly Maintenance Visits Execute scheduled monthly maintenance for all active customers Inspect HEPA filters and pre-filters for condition and replacement needs Replace filters according to standard maintenance protocol Inspect blower unit and check for vibrations or unusual sounds Verify ducting for blockages or damage Test control systems and thermostat functionality Record air quality readings PM2 5 measurements Clean and inspect all visible components 2 Customer Interaction Communicate professionally with customers during visits Explain maintenance findings and answer customer questions Educate customers on filter replacement benefits Collect feedback on system performance Document customer issues or concerns Provide recommendations for additional services air quality monitoring deep cleaning Maintain neat and organized appearance during customer visits 3 Documentation Reporting Complete maintenance checklist for each visit Take photos of filters and system components before after Record maintenance details in CRM system Report any technical issues or equipment failures immediately Prepare maintenance reports for customer billing Maintain accurate time and mileage logs 4 Parts Inventory Carry required spare parts and filters on each visit Monitor inventory levels and alert supervisor of shortages Transport and handle parts carefully Return unused parts to inventory storage 5 Safety Compliance Follow all safety protocols during customer premises access Maintain professional behavior and confidentiality Respect customer property and privacy Adhere to infection control measures Report safety concerns to management Key Skills HVAC or equipment maintenance experience Customer service skills Attention to detail and precision Problem-solving abilities Secure work practices Basic technical knowledge Reliable transportation and valid driver s license Physical fitness for climbing lifting Success Metrics Complete 20-25 maintenance visits per month ramp up to 30-40 by Month 6 First-call resolution rate 90 Customer satisfaction score NPS 45 Parts accuracy Zero shortages or incorrect parts Documentation 100 completion rate on maintenance reports Safety Zero safety incidents Day 1 Priorities Meet customer service coordinator to understand scheduling system Review maintenance SOP and checklist procedures Inspect inventory and parts organization Meet senior technician to understand system components Plan route optimization for first customer visits Job Type Full-time Pay 22 000 00 - 32 000 00 per month Application Question s What is your notice period in DAYS What is your current CTC in INR What is your expected CTC in INR Work Location In person

📌 Maintenance Technician (New Delhi)
🏢 PanScience Innovations
📍 New Delhi