1 Job Summary The IP Patient Care Coordinator is responsible for ensuring smooth coordination and support for admitted patients and their families The role focuses on patient experience documentation service coordination and communication between clinical and administrative teams 2 Key ResponsibilitiesA Admission Process Assist patients and attendants during the admission process Verify documents insurance details if applicable and admission orders Ensure bed allocation is completed as per availability and category Explain room facilities hospital policies and visiting hours B In-Patient Coordination Coordinate with nursing housekeeping dietary pharmacy and other support teams Update the system with daily patient details movements transfers upgrades Assist patients in scheduling diagnostics surgeries and procedures Help in arranging ambulance or patient shifting when required C Insurance Documentation Support insurance verification and documentation cashless reimbursement Coordinate with the insurance team for pre-auth approvals and queries Ensure all treatment and service notes are updated for accurate billing Maintain proper filing of consents reports and patient documents D Patient Billing Coordination Update daily services in the billing system Ensure accurate posting of investigations procedures and nursing charges Educate patients and families about deposits estimated bills and package inclusions Coordinate for interim bills and keep attendants informed Assist billing team during discharge finalization E Patient Experience Communication Address patient and family concerns politely and professionally Regularly check on patient comfort room cleanliness diet facilities Escalate issues to respective departments for quick resolution Collect patient feedback and report to the Service Excellence Operations team F Discharge Process Coordinate with doctors and nurses for discharge summary preparation Ensure medication reconciliation discharge file completion and signatures Assist in discharge billing and settlement process Explain discharge instructions and follow-up requirements to patients 3 Skills Competencies Excellent communication and customer service skills Good understanding of hospital processes IP workflows Basic billing insurance knowledge Solid coordination and multitasking abilities Proficiency in hospital software HIS Ability to handle difficult situations calmly and empathetically Job Types Full-time Permanent Pay 23 000 00 - 30 000 00 per month Benefits Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location In person

📌 Patient Care Coordinator (Karnataka)
🏢 Apollo Hospitals
📍 Karnataka