Core Roles Responsibilities This position acts as the first point of contact and the operational leader of the front office ensuring smooth client flow and effective administration 1 Client Experience Front Office Management Clinic Flow Leadership Proactively manage the reception area and waiting room ensuring a professional and calming atmosphere for all clients Client Communication Handle all inbound outbound calls emails and WhatsApp messages professionally Resolve client queries concerns and scheduling conflicts with tact Client Relations Maintain strong relationships with long-term clients and ensure a five-star service standard is delivered consistently Aesthetic Service Knowledge Develop a strong understanding of our dermatology and aesthetic services to answer initial client questions and effectively cross-sell upsell services and products 2 Administrative Operational Duties Appointment System Management Expertly book confirm cancel and reschedule appointments using our Clinic ERP software Optimize the daily schedule to maximize clinic efficiency and minimize client wait times Billing Finance Oversee daily billing procedures process payments cash card UPI manage petty cash and prepare daily sales and expense reconciliation reports Inventory Tracking Assist in monitoring and tracking clinic supplies and retail product inventory levels Record Keeping Maintain meticulous patient records ensuring compliance with clinic privacy and data standards Keep accurate records of all daily expenses 3 Team Support Training Onboarding Assist in training new front desk staff if applicable on clinic protocols ERP usage and customer service standards Inter-Departmental Coordination Serve as the key communication link between clients doctors Dermatologists and clinical support staff Candidate Requirements Managerial Experience MUST HAVE Minimum 3 years of experience in a leadership or managerial role specifically within an Aesthetic Clinic Dermatology Center or High-End Salon Spa Education Minimum Higher Secondary 12th Pass a Bachelor s degree is preferred Soft Skills Strong leadership decision-making and problem-solving abilities Language Fluency in English and either Hindi or Marathi is required Working Hours and Schedule Full-time position 9 hours day shift One weekly off on a weekday only as weekends are working What We Offer Competitive salary based on experience performance incentives Employee discounts and store credit points Annual performance-based bonus Training and development opportunities to build a career in clinical aesthetics Exposure to a growing brand backed by dermatological science and technology A supportive team environment that values initiative responsibility and client care Job Type Fresher Pay 25 000 00 - 40 000 00 per month Advantages Health insurance Work Location In person