Organization The Organisation Harley s Fine Baking https www harleys com is a European style patisserie premium cake selling company created by an IIM professor to disrupt the cake and coffee market established to spread bonafide taste of the streets of Manhattan across the world Brought into the world from a love for baking the desire to create a meeting place that serves delicious food with a warm rustic environment The Organization offers a full scope of Breads morning merchandise cakes baked and savoury goods Currently the team size is of about 200 people with more than 15 outlets across Hyderabad along with a plan of opening 100 new outlets across Mumbai Goa Vijayawada Bangalore Chennai scaling up to 1000 people over the next year Designation Cluster Manager F B Operations Experience Overall 8 years in F B QSR Retail operations with minimum 2 years in managing multi-outlet operations preferably in premium bakery cafe or QSR industry Qualification Bachelor s degree in Hotel Management Business Administration Food Beverage or related field MBA PGDM in Hospitality or Operations Management preferred Certifications in Food Safety HACCP or Retail Management added advantage Job Profile As a Cluster Manager - F B Operations you will be responsible for overseeing multiple outlets under Harley s Fine Baking ensuring smooth day-to-day operations consistent product quality and superior customer experience The role demands strong leadership to manage teams drive operational excellence monitor financial performance and execute expansion strategies You will act as the bridge between store managers and senior management to ensure that organizational standards and goals are met across your cluster Key Responsibilities Lead and manage multiple outlets within the assigned cluster ensuring adherence to company standards and SOPs Monitor daily operations sales performance and customer service metrics across outlets Drive revenue growth control costs and achieve profitability targets for the cluster Ensure compliance with food safety hygiene and regulatory requirements Recruit train and mentor outlet managers and staff to build high-performing teams Implement operational strategies to enhance customer satisfaction and repeat business Monitor inventory management supply chain efficiency and stock audits Prepare periodic reports on financial performance sales trends and operational challenges Support business expansion by setting up new outlets and ensuring smooth rollouts Collaborate with marketing and product development teams for promotions launches and campaigns Skills Required Strong experience in managing multi-outlet F B or retail operations Proven track record in driving sales and achieving profitability targets Excellent knowledge of food safety standards compliance and operational audits Leadership and people management skills with the ability to motivate large teams Strong financial acumen P L management budgeting and cost control Excellent communication problem-solving and decision-making skills Proficiency in MS Office and exposure to POS ERP systems Desired Skills Experience in premium bakery cafe or QSR brands Knowledge of local market trends consumer behavior and competitor benchmarking Exposure to digital transformation delivery platforms and customer loyalty programs Certification in Lean Operations Six Sigma Personal Attributes Customer-centric mindset with a passion for excellence Robust leadership presence with integrity and accountability Strategic thinker with operational execution capability Ability to thrive in a fast-paced dynamic business environment High adaptability resilience and willingness to travel frequently within the cluster Job Types Full-time Permanent Pay 500 000 00 - 600 000 00 per year Ability to commute relocate Pune Maharashtra Reliably commute or planning to relocate before starting work Required Experience managing multiple outlet Operations 2 years Required F B QSR Retail Operations 7 years Required Work Location In person

📌 Cluster Manager (premium Cake & Cafe Lounge) - Pune (maharashtra)
🏢 HARLEY'S Fine Baking
📍 Maharashtra