Contact Number - (phone hidden) Job Summary The Call Centre Executive is responsible for handling a high volume of inbound and outbound customer interactions ensuring customer satisfaction by addressing inquiries resolving issues and maintaining accurate customer records The ideal candidate will be a customer-focused empathetic and detail-oriented professional capable of working in a fast-paced environment Key Responsibilities Customer Interaction Manage a large volume of incoming and outgoing calls emails and chat inquiries in a qualified and courteous manner Issue Resolution Identify customer needs research issues and provide accurate satisfactory solutions or alternatives Escalate complex or unresolved issues to the appropriate department or supervisor when necessary Product Knowledge Maintain a deep understanding of the company s products services and policies to effectively guide customers and answer questions Data Management Keep detailed and accurate records of all customer interactions transactions complaints and feedback in the CRM system or call center database Performance Compliance Adhere to call center scripts procedures and quality standards Meet or exceed individual and team performance metrics e g average handling time customer satisfaction scores first call resolution rates Sales Support Identify opportunities for upselling and cross-selling products and services when appropriate contributing to revenue generation efforts Job Type Full-time Pay 18 000 00 - 20 000 00 per month Benefits Provident Fund Work Location In person

📌 Call Centre Executive (Telangana)
🏢 UNIMED HEALTH CARE
📍 Telangana