Some careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Contact Centre Team Manager Principal responsibilities Good prioritizing planning and organizing skills Experience in coaching and developing individuals to improve on performance and helping them in their career growth Understanding of Operational Risk Compliance norms and Audit requirements from a Contact Centre perspective Adaptable and versatile to change Domain Knowledge required Contact Centre experience would be Essential and knowledge of INM processes would be desirable Requirements Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment Excellent leadership qualities including ability to drive and motivate the team to deliver under pressure Excellent written and verbal communication skills Operational site support resourcing administration diary management handling of confidential information IT Helpdesk Advanced Excel VBA knowledge in word processing spreadsheets and MS Office applications Applicant will be working all 5 days a week from office till the tenure completes 6 months in the role You ll achieve more when you join HSBC HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by HSBC Electronic Data Processing India Private LTD

📌 Contact Centre Team Manager (Telangana)
🏢 HSBC
📍 Telangana