A Chinese restaurant captain supervises dining room staff manages guest experiences and ensures smooth operations by handling tasks like staff training seating arrangements customer service and collaborating with the kitchen Key responsibilities include leading the service team maintaining high service standards managing reservations and resolving guest issues to guarantee satisfaction Responsibilities and duties Staff supervision Supervise and coordinate the activities of the dining room staff including training and mentoring current servers Customer service Greet guests warmly ensure they are seated promptly and handle their concerns or complaints tactfully Guest experience Oversee the overall guest dining experience from seating and order taking to ensuring timely and accurate food delivery Operations management Manage reservations and seating arrangements and ensure the dining area is clean and organized Kitchen liaison Collaborate with the kitchen staff to ensure timely and accurate service and to have a strong knowledge of the menu Inventory and supplies Monitor inventory levels and assist with ordering supplies as needed Required skills and qualifications Leadership Strong leadership communication and conflict resolution skills to manage a team effectively Customer service Excellent customer service abilities to ensure guest satisfaction Knowledge Good knowledge of food and beverage service techniques menu items and presentation standards Problem-solving Ability to handle pressure and solve problems promptly and tactfully Technical skills Proficiency in using point-of-sale POS systems is often required Experience Extensive experience in food and beverage service is typically essential Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person