Role Overview We are looking for a smart proactive and customer-focused Customer Support Operations Executive to join our operations team You will play a key role in managing customer relationships and coordinating backend operations to ensure smooth order fulfilment and satisfaction Key Responsibilities Customer Interaction Handle queries and concerns via phone WhatsApp chat and email with professionalism and empathy CRM Management Log and manage customer tickets orders and updates using CRM tools and AI chat assistant Problem Solving Resolve issues related to deliveries returns exchanges product inquiries and payments Order Tracking Monitor orders through the entire delivery process ensuring timely and accurate dispatch Logistics Support Coordinate with our dispatch and courier partners to troubleshoot delivery exceptions Returns Refunds Handle return requests and initiate refund processes as per company policies Product Knowledge Stay up to date with our catalog to help customers make informed decisions Customer Feedback Collect and relay feedback to internal teams for service and product improvements Documentation Maintain records of customer interactions issues and resolutions Team Collaboration Work closely with logistics marketing and production to ensure smooth operations What We re Looking For Excellent English communication skills spoken written and typing Comfortable with customer calls and handling queries with patience Proficient in using computers and CRM software Great problem-solving skills and a proactive attitude Hindi speaking skills are a strong advantage Prior customer support experience Must be able to commute to Goregaon East near Oberoi Mall Mumbai Suburban Job Types Full-time Permanent Pay 16 000 00 - 30 000 00 per month Advantages Health insurance Paid sick time Paid time off Provident Fund Application Question s This is a full-time in-office position based in Goregaon East near Oberoi Mall Mumbai Are you currently based in Mumbai and would you be comfortable commuting to this location for the role We are currently offering anywhere between 15 000 to 25 000 per month for the role are you comfortable with the pay scale mentioned How many years of experience do you hold in handling E-commerce Customer Support Work Location In person

📌 E-commerce Customer Support Executive (mumbai) (Maharashtra)
🏢 Mesmerize India
📍 Maharashtra