Overview Hyland Software is widely known as a great company to work for and a great company to do business with Being a leader in providing software solution for managing content processes and cases for organizations across the globe we enabled more than 20 000 organizations to digitalize their workplaces and transform their operations Currently we are looking for Technical Writer 2 The Technical Writer creates and maintains software documentation for company products ensuring that documentation is well written and accurately reflects the behavior of the software What you will be doing The Technical Writer role works in collaboration with global Engineering and Product Management teams to create clear concise and accurate documentation using DITA structured writing technologies and principles in a fast-paced continuous delivery environment The Technical Writer writes documentation for usage configuration and installation of user interfaces and works in collaboration with Engineering teams to maintain API documentation Researches uses and builds knowledge about products services technology or concepts to be documented Creates documentation for new and moderately complex products Updates and edits existing product documentation to reflect changes to more advanced software Conforms to quality standards for structure content and style Submits work to the editorial team that conforms to quality standards for structure content and style Meets with subject matter experts attends relevant meetings and collaborates with R D colleagues to ensure that documentation is accurate Ensures software is functioning as expected Escalates identified bugs software design and usability issues to the appropriate R D stakeholders and pushes toward resolution Actively participates in discussions regarding product direction and design and proactively seeks information about product development in order to anticipate and prepare for upcoming software changes Identifies and troubleshoots issues with files in the authoring environment and resolves those with some assistance from documentation leadership With minimal guidance from team leaders and managers uses experience to make informed decisions that improve the quality layout and overall functionality of assigned documentation Performs advanced technical tasks as determined in collaboration with documentation team management Comply with all corporate and departmental privacy and data security policies and practices including but not limited to Hyland s Information Systems Security Policy What will make you successful Bachelor s degree Preferred major in English or Technical Communication 3 yrs of Technical Writing Experience The Technical Writer will actively use the software to ensure user-friendly and accurate documentation using Atlassian suite products to collaborate and track projects Success in this role requires strong English writing skills a learner s mindset and an aptitude for technology Working experience writing concise grammatically correct technical documentation Working experience with desktop authoring and publishing tools required for the job and the ability to quickly learn additional tools Strong technical aptitude and writing skill Good interpersonal skills with a history of building productive relationships Good decision making skills Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Valuable editing skills Strong collaboration skills Dedication to quality Strong attention to detail Strong ability to install use configure and troubleshoot software Strong ability to troubleshoot the installation configuration and usage of software Hyland s Offering We re proud of our culture and take employee engagement seriously By listening to employees feedback we re able to provide meaningful benefits and programs to our workforce Learning Development- development budget used for certifications conferences etc tuition assistance program 4 000 self-paced online courses instructor-led webinars mentorship programs structured on-boarding experience full of trainings dedicated Learning Development department supporting our employees R D focus - cutting edge technologies constant modernization efforts dynamic and innovative environment dedicated R D Education Services department to help you grow Work-life balance culture- flexible work environment and working hours we are working in task-based system possibility to work from home we value trust and we believe efficiency does not depend on your actual location however we would like to spend time together in the office Well-being- private medical healthcare life insurance gym reimbursement psychologist dietician consultation wellness manager care constant wellbeing programs Community Engagement- Volunteer time off 12h year Hylanders for Hylanders relief found Mission fit giving Dolars-for-doers matching gift programs Diversity Inclusion- employee resource groups inclusion benefits and policies Niceties Events- snacks and beverages employee referral program birthday baby gifts constant incentives and employee programs If you would like to join the company where honesty integrity and fairness lie in the bottom of values where people are truly passionate about technology and dedicated to their work - connect with us We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status gender identity or any other legally recognized protected basis under federal state or local laws regulations or ordinances The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants