What you will do You will oversee a mid-sized function of the financial shared services organization within a business center Plan and manage daily weekly and monthly accounting activities establishing accounting systems to ensure the accuracy of financial information You will also lead a team related to the specific financial function How you will do it 1 Operations Management Responsible for overseeing collections activities for North America and Canada customers Establish goals metrics of the process and drive co-ordinate team to meet and exceed them Accountable to drive results to enhance business performance Resource forecasting basis volume projection and availability of current resources Drive internal audits and propose improvements relevant to Cash and Collection value stream Manage risks and controls promote a culture of transparency Design develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity Establish contacts relationship with key stakeholders and have regular connect to resolve complex operational issues Support continuous improvement including processes systems targeted to improve cash collection efficiencies Review team performance on parameters of quality of notes of conversation follow-ups call quality account penetration timely cash application un-applied un-identified cash Drive cash calls on regular intervals towards closure of all open issues Drive past due reduction and reduce DSO to help business meet their goals Be proactive and encourage innovate ideas to improve service deliverables based on improved performance efficiency and with an understanding of risk 2 People Management Responsible for team performance Plan team capacity allocate work accordingly and address potential bottlenecks backlogs proactively Develop and train team members to ensure a positive open and flexible work environment Manage and motivate team members to have a better rate of retention Should guide and coach team members to help them achieve their short-term and long-term goals Ensure all published reports are correct and errorless Develop a specific management culture for shared services aiming efficient service delivery Conduct regular team meetings share cash and collection goals and provide feedback on teams performance Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback 3 End-to-End Process Improvements Ensure adherence to internal and external guidelines as well as to a standardized process landscape Contribute ideas and actions towards the continuous improvement of processes within area of influence Initiate and support process improvement initiatives and related projects 4 Relationship Management Respond stakeholders on a timely manner Maintain a positive cross functional relationship with other teams of OTC Should be a part of the extended leadership team of PBU CFO What we look for Minimum Postgraduate Master s Degree in any stream Working experience within a Shared Services Captive Outsourced environment supporting North America region is mandatory Should have an experience in Call Centre model working on both Inbound and Outbound Working in US working hours night shift is a mandatory requirement Experience in North American process transition would be preferred Around 7 years people management experience is preferred 15 years of experience in Cash Collection Processes in a Global MNC environment Includes managing teams of 50 people over this period Proven experience in running collection cycles credit processes use of Collection tools e g Get Paid and establishing metrics to ensure process adherence Ability to perform root cause analysis create and implement tangible actions to address key process and or operational opportunities Strong Business Process documentation skills Project and Process Programs Transformation and or Continuous Improvement is a desired skill Demonstrate leadership interpersonal and collaboration skills to effectively supervise mentor and influence team Adherence to Organization Policies Procedures which includes SOX Compliance Ability to clearly articulate team performance with key stakeholders in the business BU GM s CFO s Sales leads in a clear concise action-oriented manner Systems knowledge in ERPs Baan Qolsys Amer Oracle SAP Excellent customer service business communication both verbal and written and follow-up skills with the ability to work in a rapid-paced team environment while meeting deadlines Johnson Controls does not request pregnancy or HIV testing as a requirement for admission permanence or promotion

📌 Sr. Manager Billing (Haryana)
🏢 Johnson Controls
📍 Haryana