Skill required Order Management - Order Management Designation Sales Operations Senior Analyst Qualifications Any Graduation Years of Experience 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Proven experience in sales operations within a BPO environment ideally with expertise in managing large sales teams and complex data sets Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications Strong attention to detail and accuracy in data entry Excellent communication and interpersonal skills to interact with customers and internal teams Proficiency in CRM and ERP systems Understanding of basic supply chain logistics and order fulfillment processes Ability to prioritize tasks and manage multiple orders simultaneously Problem-solving skills to address customer concerns and resolve order issues Proficient in Microsoft Office applications particularly Excel Previous experience in a customer service or sales support role ideally within an order management function Knowledge of inventory management and order fulfillment processes Assess design build and Implement best practices on process organization and technology for Order Management from Order Creation to Order Fulfillment financial settlement including order prioritization purchase order receipt invoice matching inventory availability and promise accuracy and fulfillment provisioning of services and activation of billing Includes Distributed Order Management for both on-line and physical network management What are we looking for Any Graduation - Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Collaboration and interpersonal skills - Problem-solving skills Roles and Responsibilities A Sales Order Management Specialist is responsible for accurately processing and managing customer orders from the point of sale through fulfillment ensuring timely delivery by collaborating with sales logistics and warehouse teams while maintaining detailed order records and resolving any customer inquiries regarding order status and potential issues Key Responsibilities Order Processing Receive and review customer orders verifying accuracy of pricing quantities and delivery details Enter orders into the company s CRM or ERP system ensuring proper data entry and adherence to company policies Identify and address any potential order discrepancies or issues communicating with sales representatives as needed Order Tracking and Communication Monitor order status throughout the fulfillment process updating customers on delivery timelines and any changes Communicate with warehouse and shipping teams to ensure timely order processing and dispatch Respond to customer inquiries regarding order status tracking information and potential delays Issue Resolution Investigate and resolve order-related issues such as backorders incorrect items or shipping errors Coordinate with relevant departments to address customer concerns and find solutions Reporting and Analysis Generate reports on order metrics like sales trends delivery times and backorder rates Analyze data to identify areas for improvement and propose process optimization strategies Compliance and Documentation Ensure all order documentation is accurate and compliant with company policies and regulations Maintain detailed order records and logs in the CRM system Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more creative more competitive and more creative which helps us better serve our clients and our communities