This role will be leading the Strategic Planning Deployment Maintenance and Performance of the Fibre Network Infrastructure Service Delivery Service Assurance Key Responsibilities Fibre Network Strategy Operations Develop and lead the strategic expansion modernization and maintenance of the fibre network Oversee network design build-out splicing testing and commissioning activities Ensure high network uptime redundancy and future scalability aligned with business growth Service Delivery Management Lead the provisioning and activation of customer services FTTH leased lines enterprise services etc within defined SLAs Optimize workflows between sales planning installation and technical support teams to ensure smooth onboarding Monitor and improve order-to-activation timelines and customer experience KPIs Service Assurance Leadership Own and manage fault resolution processes across the fibre network and customer connections Implement proactive network monitoring and automated alerting systems Drive continual improvement in service availability MTTR Mean Time to Repair and customer satisfaction Cross-Functional Coordination Collaborate with NOC Field Teams and other teams to ensure a seamless customer journey Ensure alignment between network capabilities and service offerings through coordination with Product and Sales teams Lead incident management and service restoration during major outages or disasters Performance Monitoring Reporting Define and monitor SLAs KPIs and operational dashboards for all functions under scope Report performance metrics to executive leadership and recommend improvements Ensure regulatory compliance and accurate record-keeping Team Leadership Development Lead a multidisciplinary team of engineers planners service delivery managers and field technicians Build a culture of accountability innovation and customer-first mindset Mentor senior managers and develop succession plans Budgeting Vendor Management Manage capital and operational budgets for fibre deployment service operations and maintenance Oversee vendor selection performance and contract negotiations Drive cost-efficiency without compromising service quality

📌 Manager Service Assurance For Mumbai
🏢 Talent Leads Consultants
📍 Mumbai