Job Summary We are looking for a proactive and persuasive Tele Caller who can confidently handle inbound and outbound calls to potential patients The main goal is to maximize conversion rates ensuring a high percentage of inquiries lead to actual patient walk-ins and bookings This role requires excellent communication skills patience empathy and a strong ability to build trust and rapport with callers Key Responsibilities Make outbound calls to follow up on leads inquiries or missed appointments Respond promptly to incoming calls and provide accurate information about clinic services doctors treatment options and offers Build strong rapport with callers and understand their pain points or concerns Explain the benefits of visiting the clinic and encourage bookings or walk-ins Maintain detailed records of all calls outcomes and follow-up actions in the CRM system Coordinate with the front desk and doctors to ensure smooth follow-through on booked appointments Handle objections and convert hesitant callers into confirmed patients Provide timely reminders or confirmation calls to minimize appointment no-shows Maintain a conversion target calls to walk-in ratio and strive to meet or exceed it Share feedback from callers that may help improve clinic services or patient experience Key Skills Competencies Excellent verbal communication in English Malayalam Arabic additional priority Convincing and persuasive speaking ability Patient empathetic and valuable listening skills Basic computer skills CRM MS Excel Ability to handle pressure and meet daily targets Prior experience in healthcare clinic hospital tele-calling is an added advantage Qualifications Minimum HSC Graduate in any discipline 1 year experience in tele-calling or customer service preferred in healthcare or wellness sector Job Types Full-time Permanent Pay 12 000 00 - 18 000 00 per month Application Question s Are you willing to work on Sundays on rotational shift basis What is your salary expectation Experience tele sales 1 year Preferred Language English Required Work Location In person

📌 Tele Caller Executive (Kerala)
🏢 Centerline Health Ventures
📍 Kerala