Project Planning and Execution You are responsible for planning and executing guest service projects such as organizing events managing special requests and coordinating VIP visits to enhance the overall patient experience Problem-Solving and Decision-Making Your role involves resolving guest concerns addressing complaints and making decisions to ensure guest satisfaction while adhering to hospital policies and procedures Collaboration with Cross-Functional Teams You work closely with medical staff administrative teams facility management and external vendors to coordinate guest services and ensure seamless communication across departments Leadership and Mentorship As a leader in guest relations you may mentor junior staff provide guidance on guest service best practices and lead by example in delivering exceptional care and support to patients and visitors Process Improvement and Innovation You continuously seek opportunities to enhance guest service processes implement innovative solutions and contribute to the overall improvement of patient experiences within the hospital Technical or Customer-Facing Responsibilities Your tasks may include managing electronic guest feedback systems utilizing customer relationship management CRM software and ensuring a seamless check-in check-out process for guests Job Type Full-time Pay 20 000 00 - 25 000 00 per month Advantages Health insurance Paid sick time Provident Fund Work Location In person