The Chief Operating Officer COO will be responsible for leading the overall operations service delivery and commercial growth of the Container Terminals and Empty Yard facilities business catering to shipping lines The role demands a strong focus on operational efficiency customer satisfaction safety compliance and financial performance while driving innovation and digital transformation in line with global shipping and logistics standards Key ResponsibilitiesStrategic Business Leadership Define and implement operational strategies to support the company s long-term vision in the container terminals and empty container yard ECY domain Drive business growth through service expansion strategic partnerships and innovation in yard and terminal operations Collaborate with the MD and Board in shaping company policies business models and investment priorities Operational Excellence Oversee day-to-day operations across container terminals and empty yards ensuring efficiency productivity and turnaround performance Optimize yard planning container movement handling equipment utilization and vessel yard interface efficiency Implement best practices for repairs maintenance and value-added services for shipping lines Ensure infrastructure technology and manpower are aligned to deliver world-class service standards Customer Stakeholder Management Build and maintain strong relationships with shipping lines port authorities transporters vendors and key stakeholders Act as the primary point of escalation for major clients and ensure high levels of customer satisfaction Develop customer-centric solutions that enhance competitiveness and market positioning Financial Commercial Accountability Own the P L for the business vertical ensuring profitability and sustainable growth Monitor revenue streams cost structures and implement cost optimization measures Evaluate and lead new investments projects and expansion opportunities in terminals and empty yard facilities People Culture Leadership Build lead and mentor a high-performance operations team across multiple facilities Foster a culture of safety discipline compliance and continuous improvement Ensure training career development and succession planning for key roles Compliance Safety Sustainability Ensure all operations adhere to local national and international regulations including customs and shipping industry standards Drive safety-first culture with zero tolerance for unsafe practices in terminal yard operations Implement sustainability initiatives to reduce carbon footprint and align with ESG goals Key Requirements Graduate Postgraduate in Logistics Port Maritime Management Engineering or Business Administration MBA preferred 15-20 years of experience in container terminals shipping lines CFS ICD operations or empty yard facilities with at least 5 years in a senior leadership role Strong knowledge of terminal yard operations equipment logistics processes and digital technologies TOS Yard Management Systems Proven track record in managing large teams delivering operational efficiency and driving business growth Excellent relationship management with shipping lines port authorities and regulators Strong financial and commercial acumen with P L management experience Ability to operate in a fast-paced dynamic and competitive environment Competencies Strategic vision with operational detail orientation Strong leadership communication and stakeholder management Problem-solving and decision-making under pressure Customer-centric and innovation-driven mindset High integrity resilience and adaptability Job Type Full time Pay 269 850 15 - 1 399 749 24 per year Application Question s Do you have about at least 10 years experience in managing the Operations of Container Terminals and Empty Yard facilities business The role is based in Mumbai If you are out of Mumbai are you willing to relocate for this job Work Location In person