DESCRIPTION Amazon is looking for a motivated individual for the profile of Operations Manager to manage Partner Carrier Program as part of External Fulfilment Operations team The Ops Manager will lead the PCP operations to drive efficiency reduce defects and enhance the overall seller experience Reporting to head of EF ES Operations this role will be responsible for overseeing the implementation of short-term and long-term initiatives to address the key opportunities This is a critical role that will have a significant impact on the efficiency and reliability of PCP Program This role will require the ability to work effectively in a fast paced startup environment partnering with others as needed and the ability to exercise sound judgment solving novel problems without transparent direction from leadership The successful candidate has demonstrated the ability to solve complex logistics challenges possesses bias for action and will have the opportunity to drive transformative changes and shape the future of this strategic fulfilment channel Amazon is an Equal Opportunity Employer - Minority Women Disability Veteran Gender Identity Sexual Orientation Age Key job responsibilities 1 Ensure seamless integration between EF ES and PCP operations and business teams 2 Drive operational efficiency improvements in key metrics such as FDPS first day pickup success seller reimbursements 3 Launch training and policies to improve performance 4 Manage Daily weekly performance build mechanisms to detect and drive down defects and work on continuous improvements 5 Develop long term capabilities to improve forecasting reduce cost and implement packaging labelling improvement initiatives 6 Influence to drive exceptional results including formulating standard operating procedures identifying areas of improvement and implementing solutions This role will require exceptional communication and influencing skills and will work to influence stakeholders across customers Business Operations and Product teams About the team The team manages External fulfilment channels for Amazon India The team is responsible for performance cost quality and speed metrics The team is structured regionally as well has a central team of Program Managers who drive critical initiatives BASIC QUALIFICATIONS 3 years of employee and performance management experience Bachelor s degree or equivalent or 2 years of Amazon blue badge FTE experience Work a flexible schedule shift work area including weekends nights and or holidays PREFERRED QUALIFICATIONS 1 years of performance metrics process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner