Operations Manager General Information Req WD00087222 Career area Information Technology Country Region India State Maharashtra City Mumbai Date Friday September 5 2025 Working time Full time Additional Locations India - Mah r shtra - Mumbai India - Mah r shtra - Mumbai Why Work at Lenovo We are Lenovo We do what we say We own what we do We WOW our customers Lenovo is a US 69 billion revenue global technology powerhouse ranked 196 in the Fortune Global 500 and serving millions of customers every day in 180 markets Focused on a bold vision to deliver Smarter Technology for All Lenovo has built on its success as the world s largest PC company with a full-stack portfolio of AI-enabled AI-ready and AI-optimized devices PCs workstations smartphones tablets infrastructure server storage edge high performance computing and software defined infrastructure software solutions and services Lenovo s continued investment in world-changing innovation is building a more equitable trustworthy and smarter future for everyone everywhere Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited HKSE 992 ADR LNVGY This transformation together with Lenovo s world-changing innovation is building a more inclusive trustworthy and smarter future for everyone everywhere To find out more visit and read about the latest news via our Description and Requirements Education Bachelor s degree or equivalent is preferred Experience 6-10 years working experience 3 -5 Years customer services Monitoring and managing desktop support Managed services desk IT Services desk and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary Taking ownership of critical incidents coordinating with resolution parties and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems procedures and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance meeting customer expectations and driving future demand Analyzing third-party as well as internal processes and creating strategies for service delivery optimization Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management including staff recruitment performance assessment training and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Supervising desktop management teams to facilitate continual improvements in the desktop environment Collaborating with technical design teams to set standards for software hardware and security Making sure that anti-virus updates and patches are applied effectively and promptly Enabling high-level performance benchmarks for access devices such as PCs laptops and mobiles Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources such as presentation software and audiovisual systems Educating departmental staff on the effective use of conference room technology Working on escalations from the customers supporting teams as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues Invoicing the customer and vendor for services delivered Develop knowledge of Lenovo product range and internal processes identify tools and automation opportunities to improve productivity Ensure customer satisfaction at all times Processing Orders for New devices re-deploying devices Prepare documentation to record and track SLA performance and other reporting requirements Provides technical feedback on process issues to improve overall service delivery Proficiency in leading both physical and virtual teams Experience in dealing with third-party-provided services Operational ability in a diverse large-scale environment Exceptional customer-facing skills In-depth knowledge of escalation procedures incident management and other disciplines related to service delivery Mastery of ITIL Information Technology Infrastructure Library principles Expertise in people management and leadership Strong organizational skills Capacity to train and guide junior team members Ability to manage and prioritize tasks efficiently Strong in people process management process-driven and result oriented Responsible to drive meet and exceed the agreed KPIs with customers publishing dashboards analytics reducing process gaps process re-engineering and process quality Drive Ops excellence focus on BMS Cost CX KPI improvement Support local initiatives to drive performance improvement Provide quality response to all requests from India AP Service management Additional Locations India - Mah r shtra - Mumbai India - Mah r shtra - Mumbai India India - Mah r shtra India - Mah r shtra - Mumbai India - Mah r shtra - Mumbai NOTICE FOR PUBLIC At Lenovo we follow strict policies and legal compliance for our recruitment process which includes role alignment employment terms discussion final selection and offer approval and recording transactions in our internal system Interviews may be conducted via audio video or in-person depending on the role and you will always meet with an official Lenovo representative Please beware of fraudulent recruiters posing as Lenovo representatives They may request cash deposits or personal information Always apply through official Lenovo channels and never share sensitive information Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment Kindly verify job offers through the official or contact IndiaTA lenovo com Stay informed and cautious to protect yourself from recruitment fraud Report any suspicious activity to local authorities

📌 Operations Manager (Mumbai)
🏢 Lenovo
📍 Mumbai