About the Role Grade Level for internal use 07 Client Services Customer Care Support Specialist Description The Customer Support Team is responsible for participating in all aspects of receiving evaluating and resolving S P Global Market Intelligence customer service issues in a timely fashion Team members focus on providing a first-class service that contributes to a measurable increase in customer satisfaction and enhanced business value You will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include Resolution of customer support queries email phone live chat Salesforce cases as it pertains to technical functionality and market data issues within agreed SLAs User management and customer onboarding Permissioning of data and corresponding billing administration ensuring compliance procedures are met Answering queries about permissioning from colleagues and third-party data providers Develop specialist status and thorough expertise in an assigned product area Become a go-to person for that product to support customers and internal staff queries Act as the point person on product operational changes through scheduled product meetings Provide weekly product support and project-based status updates at departmental meetings Assist with the creation and maintenance of CST processes and documentation to ensure the efficient running of the team Identifying and escalating calls as needed to the appropriate level 2 support units Continually innovate and fine-tune the service desk system and reports to maximize its efficiency Formulate and help implement effective business workflows and processes for internal Markit departments using Salesforce as required Required Skills Characteristics Flexible to work in fixed US shift hours inclusive of India Bank holidays Strong communication and interpersonal skills - both verbal and written Excellent organizational skills with the ability to integrate into a fast-paced environment with great attention to detail Ability to learn quickly and multitask Strong MS Excel skills Effective analytical and troubleshooting skills Flexible and reliable able to adapt to changing situations Team player able to spot where help is required and is able to deliver help coaching and training to other team members globally Ability to use own initiative to solve problems ability to turn quality work around in quick timescales and is able to discern the need for urgency from unnecessary rush Customer-facing phone experience Preferable Skills Characteristics Work experience either directly with the public or on a dedicated support desk Experience of financial services technology and or market data experience Interest in financial markets Experience with a call management system Salesforce com experience About S P Global Market Intelligence At S P Global Market Intelligence a division of S P Global we understand the importance of accurate deep and insightful information Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence and make decisions with conviction For more information visit www spglobal com marketintelligence What s In It For You Our Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery Partnership At S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you and your career need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable current skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards small perks can make a big difference For more information on benefits by country visit https spgbenefits com benefit-summaries Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Recruitment Fraud Alert If you receive an email from a spglobalind com domain or any other regionally based domains it is a scam and should be reported to reportfraud spglobal com S P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment delivery of equipment Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here Equal Opportunity Employer S P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to EEO Compliance spglobal com and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster http www dol gov ofccp regs compliance posters pdf eeopost pdf describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision - https www dol gov sites dolgov files ofccp pdf pay-transp 20English formattedESQA508c pdf 20 - Professional EEO-2 Job Categories-United States of America SLSGRP203 - Entry Professional EEO Job Group Job ID 320633 Posted On 2025-09-27 Location Gurgaon Haryana India

📌 Sr. Client Services/customer Care Support Analyst (Haryana)
🏢 S&P Global
📍 Haryana