SUMMARY The Customer Relationship Executive acts as the primary point of contact for all customer inquiries order status updates feedback collection and client onboarding This role ensures that every interaction reflects Zuboc s warmth professionalism and emotional commitment to customer happiness DUTIES RESPONSIBILITIES A Order Communication Tracking Confirm order receipt and expected delivery dates with customers Share tracking IDs shipping updates and payment confirmations Coordinate with the Shipment Executive to resolve delays or issues B Customer Interaction Management Respond to WhatsApp Instagram DM and phone inquiries Maintain a friendly solution-oriented tone in all customer interactions Handle FAQs gifting customizations and urgent customer needs C Issue Resolution Feedback Document and resolve complaints packaging concerns or delays Follow up with clients for post-delivery feedback and reviews Escalate recurring issues to the Creative or Ops team D Repeat Sales Client Retention Maintain a database of regular customers and bulk order clients Proactively reach out for birthdays anniversaries and seasonal gifting needs Share new launches offers or upcoming workshops to past customers E CRM Records Maintain logs of conversations complaints returns and follow-ups Assist in compiling testimonials ratings and social proof for marketing Generate weekly summary reports for management DESIRED PROFILE Education Graduate in any discipline Communication Business or Arts preferred Experience 1-3 years in customer support relationship management or social media handling Skills Warm and articulate communicator Basic CRM and Excel knowledge Solid understanding of gifting and personalization context Social media responsiveness especially WhatsApp Instagram Job Type Full-time Pay 12 000 00 - 18 000 00 per month Language English Required Work Location In person

📌 Customer Relations Executive (Malappuram)
🏢 Zuboc.com / Creative stories
📍 Malappuram